FAQ
Frequently asked questions
How does the bouquet discount work?
Pick any 6 or more flower stems and add them to your cart. The 50% bouquet discount applies automatically at checkout — no code needed.
How does the character offer work?
Add any 5 characters to your cart and the 2 lowest-priced ones are free — buy 3, get 2 free, applied automatically.
Are Threadkins really handmade?
Yes. Every flower and character is crocheted by hand, one piece at a time, from our studio in Toronto. A single piece can take hours of looping, stitching, and stuffing — which is why no two are ever exactly alike.
What are they made of?
Soft acrylic yarn with hand-stitched details. They're allergy-friendly and pet-safe: all the petals, none of the pollen.
How do I care for my Threadkin?
Spot-clean with a damp cloth and mild soap, then air dry. Reshape gently with your fingers. Keep out of direct sunlight to preserve the colors.
How much is shipping?
Shipping is free on all orders to the United States and Canada.
Do flowers come arranged as a bouquet?
Each stem arrives ready to arrange. Mix flowers, fillers, and leaves to build a bouquet that's entirely yours — it will never wilt, so it only needs arranging once.
Can I request a custom piece?
We love custom requests. Email us at info@threadkins.com with your idea and we'll let you know what's possible.
What if something arrives damaged?
Email us at info@threadkins.com with a photo and your order number, and we'll make it right. See our refund policy for details.